Terms and Conditions
Definitions
In these Conditions, the following expressions have the following meanings:
Business means any business, trade, craft or profession carried on by you or any other person/organization.
Conditions means these terms and conditions as amended from time to time in accordance to the business needs.
Company/we/us/our means CREATIVE LODGING SRL a company incorporated in ROMANIA (with registered number 45112829) whose registered office is at 36 Repezii Street, Borsa, Maramures) and who is managing the Estate.
Consumer means an individual customer or Guest who receives Services for his/her personal use and for purposes wholly or mainly outside the purposes of any Business.
Apartment(s)/Accommodation/Estate/property means Cosy & Minimalistic Apartments Sinaia, along with their premises and other type(s) of accommodation (including but not limited to garden or parking area) of which they are comprised.
Guest(s)/you means a customer of the Company who agrees to pay for the service provided by the Company; as a paying guest of the Company but also for members of his/her party and any of his/her guests.
Rates means the prices payable by you for the provision by us of apartment accommodation and (where applicable) other Services.
Services means the provision of accommodation in apartments at the Estate any and all other facilities, services and items offered by us;
Table of Contents
1. Our Mission
Our mission is to create a reliable and comfortable place for guests to stay in and to experience great service. With a commitment to always thrive for a better service, the company wants to connect with the guests and create long lasting relationships.
2. Creative Lodging’s Website terms
Website owner, the offering, and binding of Terms
This website is owned and operated by the Company. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors accommodation in apartment type of unit. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
Who can use your website; what are the requirements to create an account
In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
3. Booking Creative Lodging’s units
Booking
When booking an apartment, you agree that: (i) you are responsible for reading the full details of the listing before making a commitment to pay for its rental fee; (ii) you enter into a legally binding contract to book the apartment when you commit to pay for the rental fee and you complete the check-out payment process. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing.
The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.
4. Cancellation, Travel Issues, Refunds and Booking Modifications
Cancellation Policy
Our website provides the best rates available online and they are Non-Refundable Rates, therefore there will not be a possibility to cancel and get the full refund of the booking after it was made. However, if there are promotions involved or the owner made a special rate for the guest, the different cancelation policy should be stated, otherwise the same cancellation policy should apply.
We may, at any time before you check in, cancel a reservation booked by you in the following circumstances:
A “Late Cancellation Charge” means and will comprise the net financial loss that we suffer due to your cancellation. The calculation will take fully into account and give credit for any amount for any or all of the stay that you booked that we receive from another person for your room. We shall use reasonable endeavors to let your room to someone else for this purpose. The Late Cancellation Charge shall be limited to whichever of the following is the lesser amount: either 100% of the full price (at the Rate applicable) of your booking for the whole duration of the stay that you booked or one night’s stay at the Rate specified in your reservation. We may take the Late Cancellation Charge when or after you cancel using the payment details you provided when you made the reservation. We will be entitled to deduct some or all of the Late Cancellation Charge from any sum you paid us in advance and to keep the amount deducted and will refund to you any balance.
Reservations Policy
When you request us to make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone, email address and passport copy. Please note that an Accommodation reservation is a limited license to enter, occupy and use the Accommodation.
You must give us payment details for any reservation, unless the booking for the reservation expressly states that you must pay at the time of reservation or at the time of check in, we will not take any payment from you for it until the time indicated in the Cancellation Policy.
Your request to us to make a reservation for you will constitute an offer by you to purchase the Services but whether we accept any such offer will be for us to decide in our discretion. Only once we tell you that we accept your request for a particular reservation and confirm to you the booking reference, there will there be a booking. At that point, a binding contract between us for the reservation of a room or other Services will come into existence.
You may change your reservation at any time prior to your arrival (subject to the cancellation provisions set out in Cancellation Policy). We will use all reasonable endeavors to accommodate your requested changes, although we cannot guarantee that we will be able to accommodate such changes.
Instead of making a reservation in advance, you may make a booking when you arrive. If we have availability of the type of room or the particular room or other Services that you request at that time, we will accept your request for the booking, although we cannot promise that any room(s) or particular room(s) requested or such requested Services will be available.
You may request additional nights at the Hotel at any time during your stay. We will use all reasonable endeavor to meet such a request. If we are able to meet any request, we will accept the request as a booking and that booking will then form a binding contract between you and us.
Check-in and check-out
The earliest check-in time at our Property is 15:00 hrs. on the arrival date.
Guests may be asked to provide proof of identify upon check-in. Acceptable forms of identification are a passport or driving license.
The latest time by which you must vacate your room and check-out from each Hotel is 11:00 hrs. on the departure date for all the apartments from CREATIVE LODGING SRL. We may beforehand agree at our discretion to an arrangement for a later check-out time but if we have not agreed to a later time and you do not vacate your room and check out by the above latest time, we will be entitled to charge you for an additional night’s accommodation at the standard applicable Rate.
If we have agreed and arranged a late check-out under clause above, we shall be entitled to charge you at an hourly rate for the additional time from our standard latest check-out time until the time you check-out, and we shall give you details of the hourly rate of that charge when you request a late check- out time.
5.Your responsibilities
You must conduct yourself in a reasonable and responsible manner at all times when on CREATIVE LODGING SRL property and must not act in any way which may disturb other guests. If you do not, we may ask you to leave the CREATIVE LODGING SRL property and, in that case, you must immediately pay us all sums due.
Smoking is not permitted anywhere on the Estate or in any apartments belonging to CREATIVE LODGING SRL. This includes the smoking of e- cigarettes.
If you do not comply with the non-smoking policy, we may charge you for any and all costs we incur in cleaning the room (including, but not limited to, fixtures, fittings and soft furnishings) and restoring it to a smoke-free environment.
You must not:
-bring any animals or pets into the apartments, with the exception of assistance or guide dogs; unless agreed in advance to stay in one of our pet friendly rooms;
-bring any potentially dangerous or hazardous materials or equipment onto the apartments;
-use any electrical appliances that may set off fire alarm system, such as toasters, mini cookers or portable grills (other than the ones in the apartments);
-tamper with any fire alarms or emergency equipment;
-utilize any apartments to store items (personal or otherwise) which could in our sole opinion cause damage to any rooms of the property, or be a risk to the health and safety of our staff or property;
-prevent our management, housekeeping and/or maintenance staff from having access to your apartment as and when required, with housekeeping being permitted full access at least once you will have to check-out at 11am on your departure day;
-remove, damage or destroy any property rooms;
-use any technology provided by us to download or access any unlawful or obscene material;
-or cause unreasonable disturbance to any other guests or staff.
Any child under the age of 18 may only stay at the property of CREATIVE LODGING SRL if accompanied by an adult aged at least 18. We will charge you for any and all damage caused by you to any property of CREATIVE LODGING SRL during your stay.
All of the above rules will also apply to members of your party and your guests and you shall be liable for any breach of the above rules by any of them.
If you or your group cause damage or loss of any kind to the property of CREATIVE LODGING SRL, other guests or their property, you as the guest who is making the booking will be responsible for that damage or loss and you shall be liable to pay to us on demand the amount required to make good or remedy such damage or loss.
If you or your group caused damage to the property, other guests or their property, or otherwise breach any of these terms or conditions, we reserve the right to:
-cancel your reservation with immediate effect and (if appropriate) require you to leave the property of CREATIVE LODGING SRL;
-restrict access to the property of CREATIVE LODGING SRL;
-remove your items from the room and the property of CREATIVE LODGING SRL, disposing of such items in the event that you do not collect them within 7 days of removal;
-retain all sums paid by you and/or charge you the full amount of your reservation; or
-refuse future reservations from you and/or refuse you entry or accommodation at any of our properties from CREATIVE LODGING SRL.
We will not be liable to refund or compensate you in the event of any of the circumstances arising in above mentioned cases and not restricted to it.
We reserve the right to decline or cancel reservations made and stays in progress by those who have previously breached these Conditions (as may be updated from time to time) whether the reservation is in that name or not.
6. Feedback
We always welcome feedback from Guests and, whilst we always use all reasonable endeavors to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaint about our services or any other complaint about the apartments from CREATIVE LOGDING SRL please reach out to our website www.creative-lodging.com or email at creativelodging01@gmail.com.
Force majeure We shall not be in breach of these Conditions nor shall we be liable for any delay in performing, or failure to perform, any of our obligations under these Conditions if such failure or delay results from event, circumstances or causes beyond our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, fire, flood, storms, earthquakes, acts of terror or any other event that is beyond our control.
Retention of right to change offering
We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.
Ownership of intellectual property, copyrights and logos
The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of CREATIVE LODGING SRL. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.
Right to suspend or cancel user account
We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
Indemnification
You agree to indemnify and hold www.creative-lodging.com harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.
Limitation of liability
To the maximum extent permitted by applicable law, in no event shall CREATIVE LODGING SRL, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.
To the maximum extent permitted by applicable law, CREATIVE LODGING SRL assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
No waiver
If we do not insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
Severance
Each clause of these Conditions operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining clauses will remain in full force and effect.
Right to change and modify Terms
We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
Promotional emails and content
You agree to receive from time-to-time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.
Preference of law and dispute resolution
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of ROMANIA, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Bucharest. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.